Complaint Resolution Process and You — How Does it Work?

Custodial parties or non-custodial parents can file a complaint with any LCSA.
In Sonoma County call 707-565-4242.

• You should give the LCSA your contact information, the child support case name and number, and the issue to be resolved.
• Your complaint may be about any action or inaction on the part of the LCSA or Franchise Tax Board except for complaints about court orders, custody, or visitation.
• You must make your complaint within 90 days of when you knew or should have known about the issue to be resolved.
• The LCSA will assign an investigator to investigate and try to resolve your complaint. The investigator will not be the individual and/or caseworker whose action or inaction is the subject of the complaint.
• If the LCSA where you file your complaint determines that the action or inaction was by another county, your complaint will be transferred to the LCSA in the appropriate county within 5 days of receipt of the complaint.
• The LCSA must provide you with a written response to your complaint within 30 days of when the LCSA received your complaint.
• The complaint investigator will tell the LCSA or Franchise Tax Board what they must do to resolve the issue.
• The LCSA will send a written notice to you with information on your rights to a State Hearing. You may request a State Hearing if you are not satisfied with resolution provided through the Complaint Resolution Process. Click on State Hearing Process for more information.

If you have additional questions, please contact our Ombudsperson Program at (707) 565-4242.

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